The following email was just sent out to all UK customers of UGVPS, i am posting a copy of this email on LET for those who may not have received it for whatever reason.
sigh Guess it was only a matter of time. UKServers has now nullrouted all of our IPs as the attacker started attacking the entire range. FWIW the attack was large enough to create a massive impact towards the Coventry network.
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UK Clients,
Our records show that you have one or more VPS with UGVPS located in the UK. You may or may not have noticed your VPS being offline most of today while we worked to evaluate our options to remedy the situation. We are regretfully announcing that due to issues out of our control, we are forced to cease operations in our UK location and we're offering existing UK customers the option to migrate to one of our other hosting site locations:
- Los Angeles, CA
- Chicago, IL
- Atlanta, GA
- Buffalo, NY
Buffalo, NY is a new location we introduced today in light of the fact that we are discontinuing UK, this is because Buffalo offers the best latency and connectivity to Europe and the UK compared to the rest of our locations. For this reason we highly recommend our new Buffalo location but what location you wish to be migrated to is entirely up to you.
If you are active on web hosting forums, you would be aware that a large number of VPS Hosts selling budget VPS located in the UK have been a target, it was only about time before they started targetting UGVPS and i'm actually surprised we were able to go this long with our UK location without being hit. Unfortunately today, I started noticing attacks over 1.2Gbit in size (and increasing) targeted towards both of our UK nodes. The malicious part about the attack is that the attack automatically moves on to attack different IPs across the IP range, which then forced our provider (UKServers) to nullroute all of our IP addresses in the UK.
A disgruntled competitor offering VPS services out of the UK is going around and attacking all budget providers selling VPS in the UK, and this malicious plan inevitably worked, since over half a dozen other providers were either forced to migrate services out of the UK, and some were left with no option but to retire from the hosting industry and sell their company due to UK being the vast majority of their client base.
Good news - UGVPS is here to stay as we are committed to our customers! We are not going anywhere and won't let a competitor stop us from our success, we are offering you the option to be migrated to one of our 4 hosting locations mentioned above. Additionally our servers in the aforementioned locations will provide much better performance than your current UK VPS since those nodes are on E3v2's AND RAID-10 SSD Cached drives.
PLEASE DO NOT REPLY TO THIS EMAIL AS IT WILL NOT BE READ. Please open a support ticket at https://www.ugvps.com/submitticket.php and let us know your location choice, and also state whether you'd just like to be recreated and spawned up a fresh instance in the new location, or if you also need us to migrate the data for you. IP changes will be required so please prepare accordingly. If you require us to migrate your data, it may take a little while as all of our nodes are currently inaccessible as UKServers nullrouted all of our IP addresses due to the large scale attack, but the data will be retrievable. Please contact us with how you'd like to proceed within 72 hours to ensure a smooth transition.
I sincerely apologize about the headache this may have caused, please be re-assured that this is completely out of our control, and UGVPS is not the only provider affected by this unfortunate ordeal going around with UK hosts. We look forward to putting an end to this and continuing to provide quality VPS hosting services to you.
Thank you for being a valued customer of UGVPS, your patience and understanding while we work through this incident is highly appreciated.
-Crystal
Unique Geek - UGVPS
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