Hello,
Advise required from the LET community.
I recently ordered a yearly pre-payment VPS with a well known provider in these parts whom I shall not name. I had the VPS for about a week before I logged in to find it suspended. I asked support as to why and they said I had gone over my bandwidth allocation.
Now I didn't have anything on my box (other than a basically fresh OS) so I can only assume it was compromised as I had been playing around before going to bed and left it all default for a few days (SSH on 22 etc, no fail2ban etc) - anyway all my fault I know. So the support department told me I could either buy more BW or wait until the 22nd of the month (my billing day) for the BW to be reset.
Today i logged in and noticed i was still suspended so i re-opened my ticket and asked for manual unsuspension as the 22nd had passed and I could only assume it hadn't been unsuspended as i did yearly payment rather than monthly.
I was told that I was given 500GB BW to last a WHOLE year....? Is this normal? Nothing was mentioned in the advert about this and i previously had a yearly VPS with MiniVPS who would reset my BW allocation every month so i assumed this would be the way (especially considering that 500gb BW is quite a small allocation anyway).
TL:DR - ordered a yearly VPS, found out that I only got 500GB BW to last me a year.